Customer service

Our worldwide technical support

FHR customer service

Long term and across the globe

After the system is purchased, our service team will help you wherever you are in the world, whether it be in person, over the phone or via remote maintenance. We offer technical support, preventive maintenance, spare and wear parts, technical training and technical audits regarding the condition of your system. With proper maintenance, your FHR system will not only outlive the current version of the operating system, but it may even outlive its original floor plan and purpose. We'll be by your side through machine reloca­tions, upgrades and moder­niza­tions (retrofits) - even for third-party systems. In the long term and worldwide.

Fault report

In the event of a fault on your machine, please take your time to fill out a Fault Report form completely before contacting our service. Thereby you help us evaluate and solve your problem quicker.


For safety reasons, the repair and/or maintenance of vacuum equipment and components will only be performed if a Contaminant Declaration has been correctly and completely filled out! Please complete this declaration before contacting us and include one copy with the delivery!

Please send the forms by fax or email to:

+49 35205 520-40

Customer service